Return & Refund Policy

Last updated: 5 September 2026

We want you to love your Promise Skin. If something isn't right, here's how we can help.

Damaged or incorrect items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery at promiseskinpk@gmail.com with your order number and a photo of the item. We'll arrange a replacement or refund.

Hygiene & opened products

For health and hygiene reasons, opened or used skincare products can't be returned or exchanged unless they are faulty. Please make sure a product is right for you before opening — and patch test first.

How refunds work

Approved refunds are processed once we've received and checked the returned item (where applicable). For prepaid orders, refunds are issued to your original payment method. For Cash on Delivery orders, refunds are made by bank transfer. Please allow a few working days for the amount to reach you.

Return shipping

If the return is due to our error (a damaged, faulty, or incorrect item), we cover the return shipping. Otherwise, return shipping costs may be the customer's responsibility.

Contact

Need help with a return? Email promiseskinpk@gmail.com or call/WhatsApp +92 300 1738672 and we'll sort it out.